Return & Refund Policy

Thank you for choosing Pure Diligence for your fitness needs. We strive to provide you with the highest quality products and exceptional service. Please review our refund and return policy outlined below:

Refunds:

Due to hygiene considerations, items such as bottles, and other personal use products cannot be refunded once they have been used, regardless of whether they have been used for their intended purpose or not. We prioritize the health and safety of our customers, and for this reason, we cannot accept returns or offer refunds on used items.

Returns:

For unused items, we accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that shipping costs for returns are the responsibility of the customer.

Process for Returns:

• Contact our customer service team at [contact email/phone number] to initiate the return process.
• Provide your order number and details of the item(s) you wish to return.
• Our customer service team will provide you with a return authorization and instructions for returning the item(s).
• Once we receive the returned item(s) and verify their condition, we will process your refund.

Refund Processing:

Refunds will be processed within [number] business days of receiving the returned item(s). Please note that the refund will be issued to the original payment method used for the purchase.

Exchanges:

Unfortunately, we do not offer exchanges at this time. If you would like to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at [contact email/phone number] so that we can resolve the issue promptly. We may require photographic evidence of the damage or defect for our records.

Contact Us:

If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact our customer service team at purediligence_enquiries@outlook.com. We are here to assist you and ensure your satisfaction with our products and services.